New Public Management

New Public Management

There are three major areas of emphasis in this regard.

1.      Result Orientation- The reform initiatives that are taken up are trying to make the government goal-oriented and their very focus is to make the government, a productive government. E.g. UK- Prior Option Review- The redundant functions of the government were eliminated. Non-core activities were given to the non-state institutions. The state took up certain responsibilities through the use of certain market initiatives like contracting-out, outsourcing. This resulted into 20% savings in the context of UK. It enabled the UK government to become more efficient and goal-oriented. Subsequent to this, the UK government took a Next Step initiative. This initiative was directed towards introducing autonomy into various agencies of the government.

2.      Market Orientation- Outsourcing, Contracting-out, PPP, privatization, strengthening of the performance measurement system etc.

3.      Customer or Service Orientation- UK introduced Citizen Charter Initiative in 1991. Citizen Charter is a statement by the agency detailing the services to be provided, the standard at which the service is to be provided, the grievances, if there are any and how the grievances are to be addressed. It bridges the gap between the citizens and the administration and makes the administration citizen-friendly. There are a number of transparency laws as well such as RTI.